Home emergency power
DELTA Max expands up to 6kWh with smart extra batteries, keeping your home powered on in any emergency.
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Manufacturers, suppliers, or publishers, other than ecoflow.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.
Cancellation
Customers can request a full refund within 24 hours after placing an order on ecoflow.com.
Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users, 3.3% for Klarna users).
Orders cannot be canceled more than 30 days after they are shipped.
Return
The return service is currently available to US orders only.
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Please collect the package first if your order has been shipped and you want to return it. Then contact our EcoFlow Support via support@ecoflow.com to obtain instructions to return.
Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.
You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) in the event of a return on US orders.
Return Process
Contact EcoFlow Support at support@ecoflow.com to start the return process. Please provide them with proof of purchase, such as an invoice.
You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.
Refund
After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via support@ecoflow.com.
Return Shipping Cost
ProductShipping CostDELTA $46DELTA 2$60DELTA 2 Max$78DELTA 2 Max Smart Extra Battery$38DELTA 2 Smart Extra Battery$60DELTA Max$83DELTA Max Smart Extra Battery$60Delta MINI$39DELTA Pro$105DELTA Pro Smart Extra Battery$100DELTA Pro Ultra Inverter$53DELTA Pro Ultra Battery$70DELTA Pro 3$64DELTA Pro 3 Extra Battery$133RIVER 2$33RIVER 2 Max$30RIVER 2 Pro$39RIVER 370$40RIVER Plus$30RIVER$30RIVER Max$35RIVER Max Plus$35RIVER Pro$30RIVER Pro Extra Battery$43RIVER Extra Battery$15Wave Add-On Battery$34Wave Portable Air Conditioner$70WAVE 2$52WAVE 2 Extra Battery$31Smart Generator$70Smart Generator (Dual Fuel)$54Smart Home Panel$25Smart Home Panel 2$46Alternator Charger$23Power Kits Console$15Power Hub$30400W Rigid Solar PanelBased on actual shipping cost400W Portable Solar Panel$745kwh LFP Battery$50100W Flexible Solar Panel$55100W Rigid Solar Panel$40110W/160W Portable Solar Panel$40220W Solar Panel$41Distribution Panel$15BLADE$65GLACIER$57GLACIER Extra Battery$18Other Products$16Smart Generator 4000 (Dual Fuel)$15020W Charger$1130W Charger$1165W Charger$11Smart Generator 4000 (Dual Fuel)$15045W Protable Solar Panel$16175W Rigid Solar Panel$41800W Charger$1360W Protable Solar Panel$13Power Hat$11
Please note that return shipping costs include shipping costs and handling fees.
After-sale Service Contact
Email: support@ecoflow.com
Phone: +1 (800)-368-8604 (English service only. International charges apply if calling from outside of the US)
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